Free gift on orders ৳1,500+
Flora

FAQ

FAQ

Are the products authentic? Yes. We import directly from verified suppliers and only carry products from established Chinese and Korean skincare brands.

How do I pay? Cash on Delivery, bKash, and Nagad are all supported. For mobile banking payments, you send to our number and paste the transaction ID on checkout.

Can I exchange a product? Sealed, unopened products can be exchanged within 7 days. Opened products can only be returned if damaged on arrival.

Do you ship outside Bangladesh? Not yet — we only serve customers inside Bangladesh.

Flori
Online · Flora customer care
Hi! 👋 I'm Flori from the Flora customer care team. I can help track your order, answer product questions, handle returns, or connect you with a teammate. কী help করতে পারি?

Quick questions

Usually replies in seconds · for urgent orders call support